Bob White Express is a trucking firm located in San Antonio, Texas, and serves all of South and Central Texas. We service all major cities, such as Austin, San Antonio, Laredo, Corpus Christi, Brownsville, Harlingen, McAllen, Houston, and Dallas. Check out specific points on our Points List. At Bob White Express, we pride ourselves on fast service, client loyalty and satisfaction.
Reviews (10)
Abi Murphy
Jan 19, 2022
John Sillers
Oct 24, 2021
This has been the worst customer experience I can remember. Bob White Express called me with two delivery options, Tuesday and or Wednesday from 9:00 to 12:00. I had commitments both mornings. Since that was the only times they claimed they would deliver I said I would accept delivery onTuesday. Tuesday the driver showed up and the package was not on the truck.
The driver said I would get a call back regarding delivery on Wednesday. So I cancelled my commitment on Wednesday. I started calling the driver, my vendor, Roadrunner Freight (who contracted with Bob White Express), and Bob White Express. When I got the owner of Bob White express on the phone he absolutely did not listen to my complaints. He said I had wasted my time waiting for a delivery on Wednesday even though I was told by the driver that it would be delivered on Wednesday.
I am now expecting the delivery on Monday. So Tuesday and Wednesdays were not my only options after all. The driver also said that he would not wait until I inspected the shipment for damage. I spoke to the vendor and Roadrunner Freight and they both confirmed that I had the right to inspect the package for damage. The lowest review I could give was a 1 star, but that 1 star is not deserved.
The driver said I would get a call back regarding delivery on Wednesday. So I cancelled my commitment on Wednesday. I started calling the driver, my vendor, Roadrunner Freight (who contracted with Bob White Express), and Bob White Express. When I got the owner of Bob White express on the phone he absolutely did not listen to my complaints. He said I had wasted my time waiting for a delivery on Wednesday even though I was told by the driver that it would be delivered on Wednesday.
I am now expecting the delivery on Monday. So Tuesday and Wednesdays were not my only options after all. The driver also said that he would not wait until I inspected the shipment for damage. I spoke to the vendor and Roadrunner Freight and they both confirmed that I had the right to inspect the package for damage. The lowest review I could give was a 1 star, but that 1 star is not deserved.
Michael Olguin
Mar 22, 2021
Charles Barksdale
Jun 09, 2020
Willis Middleton
Jan 04, 2020
Elisa Wilson
Jan 01, 2020
Sara Ryan
Feb 04, 2019
Heather Powell
Nov 02, 2018
Frederick Jimenez
Dec 29, 2017
Chris Pistorio
Nov 10, 2017
Ordered a commercial delivery for KW for the StoneCreek build. Eric called 2 days after scheduled delivery and refused to let me inspect the product from the truck after holding for 5 days. I let the owner know that in over 20 years of experience I've never been told if I wanted to spot check a pallet the company wouldn't deliver. Refused conference call with Roadrunner when requested. Absolutely unprofessional, no integrity to their services offered. Freight was $900+ for 4 pallets and several days late. Inspecting is a pretty standard request.