Get Quotes Contact Us Sign In
Website
Call
Taking something along for the ride? Use the right setup for your tow when you work with the team at Custom Hitch & Trailer. For over 30 years, our family-owned business has provided a full selection of products and services for customers throughout the region. As a leading trailer hitch supplier in Southwest Florida, we are proud to be your source for a range of towing accessories and installation services. Speak with us today at (239) 274-5702 to learn more about our options. Use the top equipment for the job when you turn to our team for your new trailer hitch installation.
Follow us
Services
Born in Brooklyn, NY, but raised in North Jersey, Charlie relocated to Florida in November of 2004. His passion for customer service shines bright through every customer interaction and he looks forward to dealing with all types of customers of all walks of life. Besides being the manager of our Fort Myers location, Charlie is also a DJ on multiple local and national radio stations. He lives in Cape Coral with his wife Judith and son Jonathan who is a BIG Fortnite and Roblox fan!
Trailer Customization: Do you have a specialized need for your rig or specialty trailer? We can help you there. Our expert technicians can work with you to figure out your exact needs, whether that's lighting, ramps, jacks or anything else. Brake Controller Installation: Brake installation can be a tricky business, but fortunately, we're here to help.
We offer financing for our enclosed cargo trailers, utility trailers, dump trailers, equipment trailers, and more. With great financing offers such as no penalties for an early payoff and low interest rates so and even $0 money down, what are you waiting for?. Most banks and credit unions can also finance purchases especially if you have an existing relationship with them.
Reviews (21)
Write a Review
Joseph R.
Apr 11, 2022
Great shop! Just picked up my double axle boat trailer. 1 new hub, bearings all around. Quick work and fair prices. Even worked out a refund for extra work that was performed that I didn't originally want. Guys were professional and customer service is top notch. Thanks for the help.
Sharmila Maragh
Mar 14, 2022
Omg. Super friendly staff and quick turn around for our hitch repair! Will def return to buy when we need a new hitch!
Mickey Simonelli
Mar 06, 2022
Stopped in to get a light kit installed for my trailer. The gentleman that was working stop what he was doing came outside and looked at my truck and notify me there was already one installed but because of after market camera that was installed it was tucked back where I couldn't see it. Ended up saving me a lot of money on parts/labor I didn't need! Highly recommend if you're looking for anything hitch/trailer you go and see these guys. Ask for Edgar
Anthony Mendez
Nov 21, 2021
These guys are amazing! They were super busy but still took time to get my lights working so I could go to work! And fit me in their schedule to have more work taken care of!
John Reifschneider
Oct 23, 2021
Second time I've used this business for service. Couldn't ask for better service and care. Both times worked me in as I was needing urgent service for a broken hub once and trailer lighting issues the second time. Treated me like I was a next door neighbor and fixed my issues quickly, professionally and at a reasonable cost. Great job to everyone at Custom Hitch and Trailer in Fort Myers!
Gerry Letang
Sep 05, 2021
I usually don't make reviews because these days it's hard to find good customer service. I want to start by giving a special Thanks to Tony and Jose. Last weekend I was in the Fort Myers area to ride my jet ski and my axle hub on my trailer Was destroyed. The wheel had no bearings and there was no way I was going to make it back to Orlando safely.

When I arrive to get my trailer service The young man at the front desk Jose" told me there are just about to close. After I explaining my situation that I was out of town from Orlando; without hesitation Tony and Jose assist me with Me with my dilemma. In no time they went to My rescue. They got the part and in no time I was good to go. I don't know what "Custom hitch and trailer" are doing but, Keep up the good work. A Satisfied Customer.
Charles Nielsen
Aug 29, 2021
Just Amazing good service! took in trailer to have bearing repack & jack frozen, did an Awesome job! even touched up the black paint on the tongue from rusted old safety chains. Love these guys! they know trailers and do Top Notch work! Thank You
Vickie & Andre Jones
Aug 03, 2021
Great guys. We always have a great experience at Custom Hitch & Trailer Fort Myers. Thank you for your continued customer service and patience. Here at Jonesez BBQ, you have loyal customers.
Michele Potocki
May 21, 2021
Tony and Edgar were very professional and courteous. Tony is very knowledgeable and completed the bearing, brake and electrical service we needed on our vintage 1967 camper and van. I now feel safe and confident regarding our summer travels. With the Biden gas crisis raging, they offered to store our camper until we could find gas to get home. Thank you Guys! We will definitely return for future needs!
Katie Nick
Apr 29, 2021
Tony was so nice, helpful and quick! Can be rough being a female needing these kinds of things and he made it so easy and taught me everything I needed to know! Jose at the counter definitely has 5 star customer service on the phone and in person. Everyone there was nice and greeted you as well. Highly recommend and they don't break the bank!
Matthew S.
Mar 03, 2021
Terrible customer service. When I asked if they could refer someone for service Jose told me "yea, boss. Google." I then advised them that Google was how I found them and he said "well why don't you ask Jeeves boss." Typical North East transplant bringing their bad attitudes and rude behavior down the pipeline. I would not recommend a place that can't even field phone calls in a respectable manner. Can only imagine the shortcuts this place takes.
Dean Nicholas
Jan 03, 2021
I called by to continue my research on different types of trailer, and was simply blown away by the courtesy and time I was given. Without a doubt one of the highest levels of customer service I have received from anywhere! If you are in the market for a trailer - or parts check these guys out - you will not be disappointed. Ask for Charlie and standby to be impressed.
Sachin Handa
Jan 01, 2021
THE BEST CUSTOMER SERVICE I EVER RECEIVED! Manager Charlie and Jose treat the customers like family and with great respect. Before I came here I ordered the part and service from uhaul but never got a confirmation. And after calling them back a week later and waiting on the phone for about 50 mins I was told it's will be done after 30 days. Then I looked around and found this place.

I ordered the hitch and it was at my doorsteps in 3 days and people here put it on my suv the next day itself in just few hours. the mechanic are really friendly and knowledgeable as well. After installation they even took their time to instruct me how the trailer get connected to the hitch as it's my first time dealing with trailers and all. Keep up with the great service guys. Would definitely recommend this place to every one else. And they have the best price you could ever find.
Matt T.
Dec 18, 2020
I had an online order through a third party for a set of trailer tires from Custom Hitch. Had tons of issues with the third party, but once I was finally able to work directly with Custom Hitch, their customer service was outstanding and they resolved the issue promptly.
Carshena T.
Oct 28, 2020
I pulled in to have the wiring checked on my hitch connector and was helped immediately. The problem was identified and a new connector was installed and I was on my way in 30mins! Fast and friendly service, I will be returning if I have any other needs.
Dave
Oct 25, 2020
Bought a spindle hub for my trailer from them. Their staff was helpful and their prices competitive. I was still at the store when I opened the box & found that the bearings needed to be packed. When I asked a question about packing the bearings, one of their mechanics offered to take the bearings to the shop & pack them using their packing machine. What took him 5 minutes probably would have taken me half an hour. It is this type of service that will keep me coming back!
Michaela B.
May 05, 2020
I ordered a hitch, put down a deposit, but when it came in and I arrived at the installation appointment, it was the wrong hitch for my car. So I reset my installation appointment while they reordered the hitch. I called to confirm that the right hitch was ready for installation and they confirmed that it was there and ready. When I called for the installation appointment they said they had no record of me!

They want me to prove I put a deposit down! I have my credit card statement showing the payment but they asked me to bring in a receipt to prove payment. So now I am not getting a hitch, or my money back. they said all the people I worked with there are gone now so Nobody remembers my deposit. I will report this and get my deposit back, but beware of this family owned business.
Jeff B.
Sep 26, 2019
Excellent experience on my first time in. Young man behind the counter was overly friendly and helpful. Showed me around the store and explained everything that they can do. Price was fair, part is needed and n stock.
Rich P.
Apr 30, 2019
Don't bother making an appointment. A guy ahead of me with no appointment just called in got to get taken care of before me. Very unprofessional and extremely poor service. Will update after the install of my hitch and wiring. So the installation of the frame receiver and wiring looks good, haven't hooked anything up yet but should be ok.

The issue was the service, I think the issue was not Ron who helped me but this guy, (I think his name is Tom) took this guy before me who didn't have an appointment. He needs to get his head out of his you know what. Very disrespectful and horrible customer service for people he didn't set up appointment with. Ron should have stood up to him and say I had an appointment and his guy needs to wait. By the way this was my second frame receiver and wiring I had done there, a returning customer. I'll think twice on my next one.
Yana G.
Jul 31, 2018
The customer service is great, also the longevity and quality of products. As well as the selection. I would definitely purchase again!
Sabrina T.
Apr 15, 2013
They do a pretty good job but I have to say that the guy that works behind the counter has absolutely no personality. He makes it seem like he's doing you a favor. Called back like 3 times one day to get a quote on additional work. Each time the guy working told us he would call back with a quote and let us know if they had the parts. NEVER got a call back. Good place if you have time to go into the store physically every time you have questions.