The hallmark of KDL customer interactions is personal attention, and Lori Conway sets a great example and a high standard for the entire KDL team. With 25 years of customer service experience in the industry, she lives through the clients' perspective. I make a personal connection with customers, which is hard to find with so many companies turning to automated customer service.
I try to not only help a customer with a problem, but provide recommendations that might help them moving forward. The goal is not to just fix it, but to get to the root of the problem so it does not happen again.
I try to not only help a customer with a problem, but provide recommendations that might help them moving forward. The goal is not to just fix it, but to get to the root of the problem so it does not happen again.
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People Drive Logistics is a perfect phrase to describe KDL culture. These three simple words tell of the collaboration between our team of logistics professionals and you to develop and execute a plan to simplify the complexities and inefficiencies of shipping and drive results. We apply proprietary technologies and our carrier network to create programs designed for how you do business. These programs deliver improved supply chain practices, freight savings, visibility and ultimately a significant and ongoing Return-On-Investment.
KDL is built to help solve the complex shipping challenges of mid-size companies. Each of our people are experienced, empowered to help customers, and dedicated to a very personal level of customer service. Our market-leading technology platform provides practical analytics and visibility to alternatives and opportunities.
LTL logistics can have a major impact on a company's profit & loss and drive end customer satisfaction levels. Many companies have a robust ERP, but limited infrastructure and sophistication to help effectively manage the shipping process and capture freight data. This fragmentation and lack of visibility causes shippers to spend significantly more than they have to with carriers.
One call to speak with one of our capacity managers will instantly give you access to our vast carrier network across North America or around the globe. Whether you are a current KDL customer or a business using us for the first time, our expert staff is standing by to assist with any of your shipping needs.
Reviews (1)
Juan Pazos-Ramirez Don Juan
Aug 02, 2019
The worst logistics company in London by a country mile! Heineken is a supplier of goods to my company in central London and use these clowns to deliver for some ridiculous reason. Since the beginning of the year this company have only managed to deliver on the agreed contract weekly day between the times agreed only 6 times! Always using the same excuse that they can't park. yet every other supplier we use (19 suppliers) never fail to deliver. KDL will refuse to deliver unless they can park directly outside the venue! WAKE UP KDL THIS IS CENTRAL LONDON!
