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Norman G Jensen We're pleased to be C-TPAT members as BOTH a Customs Brokerage company and Consolidator. For more than 70 years, Norman G. Jensen. NGJ has offered US and Canadian customs brokerage, freight forwarding, warehousing, distribution and consulting services to 1000's of North American importers and exporters.
Reviews (5)
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Kk Cargo
Apr 15, 2022
Worst custom broker in USA-Canada crossing. Avoid at all costs.
David D.
Jul 24, 2020
I tried them everything was bad dont risk it. It all sounds good when they quote but it goes down hill from there total idiots
N. R.
Aug 13, 2019
Like other posters/reviewers my car was also significantly damaged, I was very unhappy with both the service and follow-up responses. Over $8,000 in damages was done to my car while in transit. Despite paying considerable money for and being reassured by Livingston that care would be taken with the transportation of my car, that it would be door-to-door delivery service and transported in enclosed rail, as well as confirmation that my car would be 100% covered for any damages, the car was not delivered door-to-door to its final destination, had many damages that are listed below and was not transported via fully enclosed rail - as confirmed via a professional appraiser and body shop specialists (more below). Damages that were NOT pre-existing that I noted once I collected the car (which was very dirty), that were further confirmed by a professional appraiser, and then subsequently confirmed via bodyshops are damages that were done while in transit are: - multiple windscreen chips - multiple scratches to glass sunroof - multiple scratches and damage to multiple panels on the car, including deep scratching that goes beyond the paint into the bodywork, with dents - white specs all over the car's black paint- confirmed via an appraiser and body shop estimator to be ash fallout from prolonged OPEN rail transportation - damage to the undercarriage including denting - pushed up/back and tearing of felt lining (hanging down) I have lots of proof - detailed before/after photos, service/repair records, witnesses, an appraiser and body shop estimates - but was completely unsatisfied by the company's response (and delay or lack thereof) and then their subsequent denial to accept liability.

I fully followed their in-depth claims process, which is the last thing you want to spend hours and hours doing after a big move, not to mention the stress/anger/frustration that comes with receiving your car in such a state after having taken good care of it yourself, and paying a lot of money to a company that advertise themselves as professional movers.

I lost faith in the company and their processes so I chose to involve my own insurance company who assessed and agreed that the damages were done in transit and have approved all repairs. Livingston denied any liability citing their vehicle transportation agreement and heavily relied on a condition inspection report that doesn't accurately document the pre-existing condition of the car (my insurance adjuster agreed that this wasn't accurate and was excessively marked up by the person who collected the car - they seem to do this to cover themselves, e.g. they marked dents and scratches on panels that aren't there - even now after delivery, these supposed dents aren't on the panels/areas where they marked them)- read others review that also mention excessive marking up of this document.

I received a verbal apology via phone and reassurance that my experience wasn't normal. I chose to pursue a refund for the service and wanted compensation to cover the cost of my insurance deductible. After over a month of back and forth emails and phone calls, I was offered a courtesy gesture of $500. I was going to accept this to offset some of the costs but then they wanted me to sign a full and final release - first mention of it, which I refused. I'm now assessing ways to escalate this further, including formal complaints to consumer bodies such as the Better business bureau among others.

Make sure to look up other reviews on trustpilot, social media - twitter, Facebook etc., to see other customers that have had their cars damaged in transit and have also had awful experiences dealing with this company.
Khaz Husky
Dec 28, 2017
Terrible to work for, management refuses to help, you are almost required to work overtime and weekends, staff is very hostile.
Dominika K.
Jul 24, 2016
Livingston recently transported my car from Toronto to Vancouver. My car made made the trip in about 14 days (10 business days) which was under the estimate that they provided me. I was notified of pick up and drop off well in advance and the men providing the services were both friendly and cheerful. My car was transported without any issues or scratches and for a price that was well below some of the other companies that I looked into. I'll be sure to recommend to any of my friends who need auto transport :)