Pace Motor Lines is a leading Northeast transportation and logistics provider. As a family owned and operated business for more than 40 years, Pace provides seamless LTL and truckload service throughout the states of Connecticut, Rhode Island, Metro New York, New Jersey, Springfield, Massachusetts and the surrounding cities. Pace also has extensive warehousing and distribution capabilities operating a 210,000 square foot facility. The company prides itself on offering cost efficient and scalable warehousing solutions.
Services
Pace Motor Lines is your full service logistics partner providing services to CT, NY, NJ, RI, and the Springfield, MA area. We provide creative logistics solutions that involve inbound transportation, short or long term warehousing and regional distribution. Our service options can be customized to provide you with the service you require to meet your customer's expectations.
Pace provides overnight and dependable on time LTL and TL service to all points in Connecticut, Rhode Island, Massachusetts, Metro New York, Long Island and Metro New Jersey. Pace's strategic location off Interstate I 95 makes us the first choice for Final Mile Delivery and Consolidation Services. Along with providing on time and damage-free transportation, our professional and well trained support team offers superior customer service, real time POD's and solutions to your supply chain needs.By focusing on specific transportation needs, Pace serves as a dedicated LTL partner constantly seeking to enhance efficiencies and achieve optimum performance for you and your customers.
Pace's full service warehouse, distribution, and logistics center (known as New England Warehousing Group) is strategically located in Connecticut. New England Warehousing Group is a certified U.S. Custom Bonded and a public warehouse facility located at 82 West Clark Street, West Haven, CT., immediately situated at the Interstate 91/95 interchange, placing us at the very strategic midpoint of all major commercial traffic operating within the Northeastern United States.
Servicing JFK, EWR, BDL, PVD, Airports Pace has a long history of providing daily overnight, dependable on time service to and from all points in our Northeast service area. As a U.S. Customs Bonded Carrier we have long established relationships with the International Broker and Forwarder community.
Reviews (9)
Jrs Interiors
Jun 06, 2022
Matte Black
Apr 14, 2022
David Ehrenberg
Mar 24, 2022
Absolutely one of the worst companies I've ever encountered. My office had ordered tables for our physical therapy facility and it took 3 and a half months, 4 "broken down trucks", non stop phone calling on my end looking for the tables and horrible customer service. The same guy worked the phone every time I called and was of no help. Please do not order from here.
Ari Fried
Mar 16, 2022
Christopher Reulbach
Mar 09, 2022
Unsurprisingly I'm not the first person leaving a negative review of this place. Hopefully that means they won't be in business for a long time. Nobody answers the phone. When they finally do, they're unhelpful. My shipment was guaranteed to arrive by a certain date, which costs quite a fair bit more. They said there's no way they're delivering it on time even though they have had the package since the day before.
Three days later is first chance and they can't narrow the window beyond 9-3. Their solution is for me to make a 2+ hour round trip. I think not. Would leave zero stars if possible. Thankfully I got my shipping refunded through the company I bought from with no issue. I sincerely hope that translates to these people not being paid as they're a sub contractor of a larger company that does last mile/finally delivery.
Three days later is first chance and they can't narrow the window beyond 9-3. Their solution is for me to make a 2+ hour round trip. I think not. Would leave zero stars if possible. Thankfully I got my shipping refunded through the company I bought from with no issue. I sincerely hope that translates to these people not being paid as they're a sub contractor of a larger company that does last mile/finally delivery.
Howard Aspinwall
Nov 03, 2020
I hate leaving a local business a negative review, but when a business is completely unresponsive, one has to wonder if a review will get their attention. Pace appears to be a "last mile" delivery partner of Road Runner Freight. On more than one occasion I've had deliveries scheduled only to have no one show up on the scheduled date. The first time this happened, I received the freight over a week after the scheduled delivery.
I'm now in the same limbo with this company on a second delivery where they called to schedule a delivery appointment - and days later, no show. The first time we went through this, I called the company repeatedly, left voicemails and sent them emails. I contacted Road Runner Freight who said they couldn't even get through to them. When a second shipment arrived for me in their facility, I received a call to schedule that delivery and asked why the first delivery never came, and the scheduler had no idea why.
Even as I am trying to figure out where my most recent shipment is, no one answers the customer service number. I've given companies a great deal of latitude throughout this pandemic because I appreciate the challenges it has put on almost every business. But looking at reviews from other customers that mirror my experiences even before the pandemic began, it's becoming clear that this company is poorly managed, unresponsive to its customers (and even the parent company that contracts its services), and demonstrates a complete lack of professionalism.
The management of Pace would do well to take a step back and review it's only service - delivering freight - and then ask itself why it finds itself reading reviews like this one.
I'm now in the same limbo with this company on a second delivery where they called to schedule a delivery appointment - and days later, no show. The first time we went through this, I called the company repeatedly, left voicemails and sent them emails. I contacted Road Runner Freight who said they couldn't even get through to them. When a second shipment arrived for me in their facility, I received a call to schedule that delivery and asked why the first delivery never came, and the scheduler had no idea why.
Even as I am trying to figure out where my most recent shipment is, no one answers the customer service number. I've given companies a great deal of latitude throughout this pandemic because I appreciate the challenges it has put on almost every business. But looking at reviews from other customers that mirror my experiences even before the pandemic began, it's becoming clear that this company is poorly managed, unresponsive to its customers (and even the parent company that contracts its services), and demonstrates a complete lack of professionalism.
The management of Pace would do well to take a step back and review it's only service - delivering freight - and then ask itself why it finds itself reading reviews like this one.
J. R.
Oct 23, 2020
Lowkiy
May 15, 2020
This company is pathetic. After a dispute between our companies for Pace not doing their job, being dishonest, and not taking responsibility for their own mistakes. They are actually telling all my customers who set up freight with them that we refused to give them their shipments when they came to pick up! they never even came to our business! they are flat out lying to my customers to try to make us look bad! absolutely childish and pathetic! just look at a review below, they gave their own company 5 stars! ha! i expect the other 5 star ratings to be fake as well!
Kristen Murphy
Nov 20, 2018
